Support Centre

Support Features That Keep Your Business Running Smoothly

Balance offers comprehensive support designed to help small businesses and freelancers get the most out of their accounting software. Whether you need technical assistance, guidance on tax, or help navigating features, our expert team is here to support you every step of the way.

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Quotes & Payment Reminders
Payroll Services & HR Support

MTD VAT & CIS Returns
Unlimited Support & Advice

Bank Feeds & Financial Reports
CRM Solutions & Project Management

Support Made Easy

Balance provides expert support to help you navigate your accounting software confidently. From troubleshooting to tax guidance, our team saves you time and ensures your business runs smoothly. Best of all, it’s completely free!

Stress-Free Support That Works for You

We created Balance to provide small businesses and self-employed professionals with expert help whenever they need it and without the high costs or long waits of traditional support. Our dedicated team ensures you get the guidance and assistance to manage your finances with confidence and ease.

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Self-Help Resources 24/7

Browse our comprehensive Help Centre, complete with step-by-step guides, FAQs, and short video tutorials that walk you through key modules—perfect for getting answers fast and learning at your own pace.

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Training That Fits Your Needs

Choose from free how-to resources or book intensive training sessions to dive deeper into Balance’s features. Our training packages are ideal for businesses that want to fully empower their team.

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Ongoing Help as You Grow

As your business changes, Balance grows with you. Our support team is on hand to help you adapt features, troubleshoot problems, and get the most value from the software – so you’re never left guessing.

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Trusted by over 5,000 UK small businesses for reliable support and expert guidance.

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Support Features FAQs

Some frequently asked questions regarding our support features

We offer email support, live chat, phone assistance, and a comprehensive online knowledge base.

Yes, all users have access to our full support services at no additional cost.

Our average response time is within 24 hours

Yes, our support team includes experts who can assist with tax and compliance queries

Absolutely, we provide detailed tutorials, FAQs, and video guides to help you get the most from Balance.

Currently, all users receive the same level of expert support, with no additional fees or upgrades required.

Everything Your Small Business Needs – All in One Accounting Software

Real-Time Tracking: Monitor cash flow, expenses, and profits instantly.
Auto Invoicing: Generate and send invoices effortlessly.
Cloud Access: View finances anytime, anywhere.
Easy Tax Filing: Automate calculations and submit taxes hassle-free.

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Accounting Software with Support Services with Integrations That Enhance Your Experience

Balance’s support team works seamlessly with your software integrations to provide faster solutions and tailored assistance. Whether you need help with payment processing, invoicing, or tax submissions, our expert support ensures smooth operation and reduces downtime.

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Accounting Software That Fits the Needs of Your Business

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Switch to Balance Today for Expert Accounting Software Designed to Simplify Your Business Finances

Switching to The Balance App is easy! Our powerful online accounting software is designed to simplify your finances, streamline bookkeeping, and give you real-time insights into your business.

Whether you’re moving from another system or starting fresh, our expert team is here to help make the transition seamless. Take control of your accounting today with The Balance App!

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Free Accounts Consultation

Accounting Packages from £10 +VAT per month.

Your Own Dedicated Accountant

Tailored Services

Unlimited Expert Advice

Regular Deadline Reminders

Online Company Formation

Free company formation with our Pre-Built or Bespoke Accounting packages!

All Official Documents

Manage Your Company Online

London Registered Office Address

Your own limited company

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The Balance App

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The Balance App is part of Accounting Wise Ltd, a limited company registered in England under company number 09365202. Our registered office is: The Carriages, Station Road, Ware, SG12 9PL UK.

Content is for general information only. Always take advice.