Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of The Balance App and our website, thebalanceapp.com (collectively, “the Service”). By registering for or using the Service, you agree to these Terms in full.
If you do not agree with these Terms, please do not use the Service.
- About Us
The Balance App (“we”, “us”, “our”) is operated by BALANCE IT LIMITED (14435677), a company registered in the United Kingdom . Our goal is to provide easy-to-use, accessible online accounting tools for small businesses, freelancers, and entrepreneurs.
Contact Information
Email: support@thebalanceapp.com
Address: The Carriages, Station Road, Ware, SG12 9PL UK.
- Using Our Service
By using the Service, you confirm that:
- You are at least 16 years old.
- You have the legal authority to enter into a binding contract.
- You will use the Service only for lawful purposes and in compliance with these Terms.
You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
- Account Registration
To use the full features of the Balance App, you must register for an account. You agree to provide accurate and complete information and to keep your account details up to date.
You may not share your login credentials or allow anyone else to access your account. You are responsible for all actions taken through your account.
- Your Data
We take your privacy seriously. For details on how we handle your personal and financial data, please refer to our Privacy Policy.
You retain full ownership of the data you enter or upload into the Balance App. We may access, store, and process this data to provide, maintain, and improve the Service, or where legally required to do so.
You are responsible for ensuring that any data you input (including client or employee data) complies with data protection laws, including obtaining any necessary permissions.
- Payment and Subscriptions
Some features of the Balance App may be free, while others may require a paid subscription (“Pro” or other premium tiers).
- Free Trials: If offered, free trials are available once per user and may be subject to change or cancellation at any time.
- Billing: Paid subscriptions will renew automatically unless cancelled before the end of the current billing period.
- Refunds: We do not offer refunds except as required by law. You may cancel your subscription at any time via your account settings.
Payments are securely processed by Stripe. We do not store your card details.
- Acceptable Use
You agree not to:
- Use the Service for illegal or fraudulent purposes
- Upload or distribute harmful, offensive, or infringing content
- Attempt to gain unauthorised access to our systems
- Reverse-engineer, copy, or modify any part of the Service
- Interfere with the operation or performance of the Service
We reserve the right to suspend or terminate your account if we reasonably believe you have breached these Terms.
- Third-Party Services
The Balance App may integrate with third-party services (e.g., bank feeds, payment providers). Use of these services is at your discretion and subject to their own terms and privacy policies.
We are not responsible for any content, policies, or actions of third-party services that you choose to link or connect to your account.
- Changes to the Service
We may update or change features of the Service at any time for security, legal compliance, or to enhance user experience. We will always aim to notify you of significant changes, especially those affecting your use or access.
We may also stop offering the Service (or any part of it) at our discretion. If we discontinue a paid feature, we will provide reasonable notice and a refund if applicable.
- Termination
You may cancel your account at any time via your account settings. Once cancelled:
- You will no longer be able to access the Service
- Your data will be deleted after a short retention period, unless required to be kept for legal or regulatory reasons
We may suspend or terminate your account if:
- You breach these Terms
- We’re required to do so by law
- We discontinue the Service
- Limitation of Liability
To the maximum extent permitted by law:
- We do not guarantee the Service will be error-free or uninterrupted.
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim under these Terms is limited to the amount paid by you in the previous 12 months (if any).
These Terms do not exclude liability where it cannot be limited or excluded by law, such as for death or personal injury caused by negligence.
- Intellectual Property
All intellectual property rights in the Balance App and website (including software, branding, design, and content) belong to us or our licensors. You may not copy, distribute, or use any part of the Service except as permitted in these Terms.
- Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
- Changes to These Terms
We may update these Terms from time to time. When we do, we’ll update the “Last updated” date at the top of this page and aim to notify you of any material changes. Your continued use of the Service confirms your acceptance of the updated Terms.
- Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@thebalanceapp.com
Address: The Carriages, Station Road, Ware, SG12 9PL UK
